• Free shipping For All Orders

  • 30-Day Returns

  • 24/7 Customer Support

  • 2 years warranty

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Refund Policy

Refund & Return Policy

Returns

We want you to be confident with your purchase. If you’re not fully satisfied, you may request a return within 30 days of receiving your order.

Returns are accepted for:

  • Change of mind

  • Incorrectly purchased products

  • Unused and undamaged items returned within the return window

Returned items must be in their original condition, with all accessories included.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or not as ordered, please contact our support team as soon as possible.

In these cases, the return shipping cost may be covered by us, depending on the situation and after verification.
We may request photos or additional information to assess the issue and arrange a replacement or refund.

Items Not Eligible for Return

We do not accept returns for:

  • Products showing clear signs of use, wear, or damage caused by customer misuse or negligence

  • Items returned incomplete, missing parts, accessories, or original packaging

  • Products that have been modified, altered, or tampered with after delivery

  • Orders delivered incorrectly due to customer-provided address errors

  • Purchases made through retailers or third-party sellers (returns must be handled by the original seller)

Return Process

All return requests must be submitted through our Return Portal.

To start a return, please visit:
👉 https://gear-rider.com/apps/return_prime

Once your request is reviewed and approved, you will receive detailed return instructions.

Unless the return is due to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

Refunds

Once the returned item is received and inspected, we will process your refund to the original payment method.

Please note:

  • Original shipping costs are non-refundable

  • Refund processing times may vary depending on your payment provider

Cancellations

Orders canceled within 24 hours of purchase are eligible for a full refund.

If the order has already been processed or shipped, it must be returned after delivery in order to receive a refund.

Shipping Costs

  • Return shipping costs are the customer’s responsibility, except in cases of damaged, defective, or incorrect items (subject to approval)

  • Shipping costs are non-refundable

  • If a refund is issued, the original shipping cost will be deducted from the refund amount

For returns over $75, we strongly recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.
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